Hand in Hand — Help & Support Center
If you need help with the Hand in Hand app, our support team is here to assist you.
Sunday – Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 2:00 PM
Saturday: Closed
We aim to respond to all inquiries within 24 hours during business days.
On the login screen, tap “Forgot your password?”, enter your account email, and follow the link we send you. You can also choose “Sign in with an SMS code” and use the code sent to your registered phone.
Send an email to support@donorconnect.support with a description of the problem, your device type (iPhone/Android), and a screenshot if possible. We'll investigate and get back to you promptly.
Make sure notifications are enabled in your device Settings under the Hand in Hand app. Also check that you haven't turned off notifications inside the app settings.
Navigate to your profile section in the app. For changes that require approval (such as contact details), submit an edit request through the app and your coordinator will review it.
For urgent matters outside business hours, contact your assigned coordinator directly. For technical emergencies affecting the app, email support@donorconnect.support with 'URGENT' in the subject line.
To help us resolve your issue quickly, please include the following information when contacting support:
Send your report to support@donorconnect.support